Returns & Exchanges Policy
At ScottishMall, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer returns and exchanges subject to the following policy:
1. Returns
1.1. You may return unused, undamaged products within 30 days of the delivery date for a full refund.
1.2. To be eligible for a return, the item must be in its original condition, with all tags and packaging intact.
1.3. To initiate a return, please contact our customer service team at [contact@scottishmall.com](mailto:contact@scottishmall.com) to request a return authorization and instructions.
1.4. Once your return is received and inspected, we will process your refund to the original payment method within a reasonable timeframe.
2. Exchanges
2.1. We offer exchanges for products of equal or lesser value within 30 days of the delivery date.
2.2. To exchange an item, please contact our customer service team to request an exchange authorization and instructions.
2.3. Once we receive your returned item, we will process the exchange and ship the new item to you promptly.
3. Non-Returnable Items
3.1. Some items are not eligible for return or exchange, including:
- Items marked as final sale or clearance
- Personalized or customized items
- Perishable goods
- Gift cards
4. Return Shipping
4.1. You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
4.2. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
5. Refund Processing Time
5.1. Refunds will be processed within a reasonable timeframe after we receive your returned item.
5.2. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
6. Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
6.2. We may require photo evidence of the damage or defect to process a refund or replacement.
7. Refunds for Gift Purchases
7.1. If you received an item as a gift and would like to return it, we can issue a refund to the original purchaser in the form of store credit.
7.2. Please contact our customer service team with the gift giver's name and email address to initiate the return process.
8. Contact Us
If you have any questions or concerns about our Returns & Exchanges Policy, please contact us at [scottishmall9@gmail.com] Our customer service team is here to assist you.
Thank you for shopping at ScottishMall!
At ScottishMall, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer returns and exchanges subject to the following policy:
1. Returns
1.1. You may return unused, undamaged products within 30 days of the delivery date for a full refund.
1.2. To be eligible for a return, the item must be in its original condition, with all tags and packaging intact.
1.3. To initiate a return, please contact our customer service team at [contact@scottishmall.com](mailto:contact@scottishmall.com) to request a return authorization and instructions.
1.4. Once your return is received and inspected, we will process your refund to the original payment method within a reasonable timeframe.
2. Exchanges
2.1. We offer exchanges for products of equal or lesser value within 30 days of the delivery date.
2.2. To exchange an item, please contact our customer service team to request an exchange authorization and instructions.
2.3. Once we receive your returned item, we will process the exchange and ship the new item to you promptly.
3. Non-Returnable Items
3.1. Some items are not eligible for return or exchange, including:
- Items marked as final sale or clearance
- Personalized or customized items
- Perishable goods
- Gift cards
4. Return Shipping
4.1. You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
4.2. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
5. Refund Processing Time
5.1. Refunds will be processed within a reasonable timeframe after we receive your returned item.
5.2. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
6. Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
6.2. We may require photo evidence of the damage or defect to process a refund or replacement.
7. Refunds for Gift Purchases
7.1. If you received an item as a gift and would like to return it, we can issue a refund to the original purchaser in the form of store credit.
7.2. Please contact our customer service team with the gift giver's name and email address to initiate the return process.
8. Contact Us
If you have any questions or concerns about our Returns & Exchanges Policy, please contact us at [scottishmall9@gmail.com] Our customer service team is here to assist you.
Thank you for shopping at ScottishMall!