Shipping & Delivery

At ScottishMall, we are committed to providing you with a seamless shopping experience, including prompt and reliable shipping and delivery. Please review the following information regarding our shipping policies:

1. Order Processing 1.1. Orders are typically processed within 1-3 business days of payment confirmation, excluding weekends and holidays. 1.2. During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods 2.1. We offer various shipping options, including standard and expedited shipping, depending on your location and preferences. 2.2. Shipping costs and estimated delivery times are calculated at checkout and may vary based on the shipping method selected and your delivery address.

3. Delivery Timeframes 3.1. Estimated delivery times are provided during the checkout process and are based on the shipping method selected and the destination address. 3.2. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates, as delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

4. Order Tracking 4.1. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. 4.2. You can track the status of your shipment by entering the provided tracking number on our website or the carrier's website.

5. Shipping Restrictions 5.1. We currently ship to addresses within the United Kingdom and select international destinations. However, some products may be subject to shipping restrictions based on local regulations. 5.2. We do not ship to P.O. boxes or APO/FPO addresses.

6. International Shipping 6.1. For international orders, customs duties, taxes, and other fees may apply upon delivery, depending on the destination country's regulations. 6.2. We are not responsible for any additional charges incurred during customs clearance or for any delays caused by customs processing.

7. Shipping Damage or Loss 7.1. In the rare event that your order arrives damaged or is lost in transit, please contact our customer service team immediately for assistance. 7.2. We may require photo evidence of the damage to file a claim with the carrier and process a replacement or refund.

8. Change of Address 8.1. Please ensure that your shipping address is accurate and up-to-date at the time of checkout. 8.2. We are unable to change the shipping address once an order has been placed, so please double-check your information before completing your purchase.

9. Contact Us If you have any questions or concerns about our Shipping & Delivery policies, please don't hesitate to contact us at scottishmall9@gmail.com. Our customer service team is here to assist you.

Thank you for choosing ScottishMall for your shopping needs!